Frequently Asked Questions
General
- Sign Up: Choose a membership plan and enter your email and mobile number
- Receive: Enjoy exclusive benefits like free products, tastings, discounts, and more.
- Redeem On-Site: Show your membership on your mobile device when visiting the venue.
- Enjoy: Discover new favorites and make the most of your monthly perks.
• Some perks are “use it or lose it” and reset each billing cycle.
• Others — like bottles of wine or 6-packs — may accrue monthly if unclaimed.
• Check your member dashboard for details on each perk.
Membership
Membership fees vary by tier. Choose what fits you best.
• Secure checkout via credit card when signing up.
• Payments are billed monthly and processed automatically.
• Taxes on redeemable products are additional and based on local regulations.
• Visit the venue, show your digital membership screen, and present a valid ID.
• Only click “Redeem” when you’re ready to use your perk in person.
• Once a benefit is redeemed, it resets with your next billing cycle.
• Cancel anytime via the menu bar under Account Profile— cancellations take effect the
following month.
• Fees are non-refundable, and your perks remain active until the end of the billing
cycle.
Contact support to inquire about temporary pause options.
No — perks are intended to be enjoyed in person at the location for a VIP experience.
Customer Support
• Reach out by email at info@perksprofessor.com or through our website contact form.